Detailed Job Awareness
It is important for a flight attendant to understand all about the job duties, salaries, responsibilities and lifestyle of a flight attendant. We tell you what to expect in training, the downside of the job as well as the perks such as flight benefits and profit sharing.
Airline Abbreviations and Definitions
Flight attendant training can be like learning another language, but after learning the aviation terminology and abbreviations that all flight attendants need to know no matter what airline they work for, you will be much more knowledgeable about the industry and greatly increase your chances of success in flight attendant training.
Federal Aviation Regulations (FARs)
Become familiar with rules all flight attendants must know well, and are standard to the industry. This section is the backbone of the flight attendant job and is a must for applicants new to the industry.
24-Hour Clock (Military Time) and Time Calculation
All flight attendants must be proficient in military time to the point that it is automatic. Calculating and understanding military time doesn’t have to be difficult; we teach you the easy way to learn military time and calculation, which is imperative for keeping track of your flight hours.
50 Predominant City Codes
Airlines typically give you many city codes to learn in a very limited period of time. The city codes for the most common destinations, both domestic and international, are taught in our program. The airline you work for will more than likely use many of these city codes, so by already knowing them when you go in, you will have a heads-up on the memorization process.
Decompression & First Aid
Decompressions and medical emergencies are among the most serious situations a flight attendant can encounter. We will give you insight on first aid procedures for the most common inflight injuries and illnesses and emergencies.
Security Issues
Security is a very important issue in today’s aviation world. Learn about aviation security issues every flight attendant must know and how to insure the safest and most secure conditions for passengers and crew.
Evacuation Procedures
Learn how flight attendants can evacuate an aircraft in the FAA required 90 seconds, in the dark, with half the exits working. Most inflight emergencies are survivable. Learn about planned and unplanned emergencies and what to do if things go wrong.
Safety Demos
All flight attendants must demonstrate the location and operation of safety equipment during each and every flight. You will have a chance to practice oxygen mask, safety card, seat belt and life vest demonstrations in class and learn the proper forms of presenting the information.
Preflight Checking and Operation of Emergency Equipment
Emergency equipment checks are a vital part of the flight attendant safety protocol. Learn how to operate equipment such as the oxygen bottles, fire extinguishers, smoke hood and more.
Aircraft Nomenclature Diagrams
Aircraft exits are labeled and referred to in a specific way. All flight attendants must learn the proper way of designating these exits.
Emergency Procedures
In any inflight emergency, it is the primary duty of the flight attendant to put basic procedures into practice in a rapid and efficient manner, so as to be able to direct passengers off the aircraft safely to prevent further injury and to save lives. These are procedures which flight attendants must know like the back of their hands and become automatic with extensive drilling during training.
Comprehensive Customer Service Proficiency
As experienced flight attendants, we strive to increase the applicant’s awareness of customer service skills through the use of role-playing techniques. The flight attendant is the front line for the company’s corporate image and the reason many people return for repeat business. This issue is finally being given the important attention it demands in today’s aviation venue!
F/A Interviewing and Resume Skills
We don’t want you to be alone in the interview process! We will teach you how to effectively showcase your qualifications to recruiters to get you noticed and hired! Learn about the preferred dress code, how to create an airline specific resume, how to market yourself effectively in your presentation and how to answer the most commonly asked airline questions, bringing your background into your answers. We practice with you through role-playing exercises and video-tape you so you can see how you conduct yourself in the interview.
Food and Beverage Service
Learn the basics of serving food and drinks on the flight and how to set-up a beverage cart.
Aggression Management
We show techniques to help you to cope effectively with difficult customers and situations you may encounter inflight, how to diffuse anger and manage aggression and hostility.
A Day in the Life of a Flight Attendant
You will learn what it is like, from start to finish, to work a flight, what your actual duties will be and what is required of you in a typical workday.
Placement Assistance
As a successful candidate, you will have us work with you hand-in-hand to refer you to airlines; we will contact them for you and help you to set-up your interviews, giving the airlines a glowing recommendation. Give us a chance to help you “take-off” with your career!
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